Replies were sent. Where are the substantive answers?

The question · editorial wording

Which substantive authentication and agreement issues raised in the documented February–March 2025 correspondence remain unresolved, and why? For each point, identify the request, responsible person, checks made and dated answer with its supporting document. Account for the 10 March referral, the May 2026 letters before action and the 7 May promise of a substantive response concerning Mr Shackson. If the company considers the questions answered, show exactly where—not merely that correspondence took place.

Current question directed to: Zoë Yujnovich · Chief Executive, National Grid plc · for referral to the responsible NGED South West executive

Proposed recipients

Zoë Yujnovich

Date sent by this publication

Not sent

Sending of a new request by this publication

Not recorded; this is the draft reporting register.

Prepared on 18 September 2026. This executive question has not been sent by The Unanswered Record; no receipt or response deadline is recorded. Earlier requests to staff and solicitors are identified separately. Zoë Yujnovich is approached for present executive oversight, not described as having authorised the earlier handling.

What the record answers

The record includes Angela Caddy’s referral and Mark Hacking’s replies: he says earlier requests were dealt with, seeks further particulars and later promises a substantive response concerning Shackson correspondence. Mr J reports that the underlying authentication and agreement questions remain unresolved. Those replies must be distinguished from a document-supported resolution.

The point still requiring clarification

Produce a question-by-question response schedule and explain any unresolved delay. The documented authentication request dates from 26 February 2025, with Ms Skea visibly copied on 7 March; this is not described as two years without any reply.

Executive-review question prepared 18 September 2026 · not yet sent. No live “days unanswered” count is used.

Where this question comes from

Nick Shackson, National Grid and the BH68 plan → Read the originating article

Supporting source notes: G, pp. 1–5 · D, pp. 1–5 · H, pp. 1–3 · J, pp. 1–3 · S, customer-service and complaints standards.

Mark John Mayo v Miss E / L00BP152

Other parties mentioned

These connections provide context; they do not establish delivery of this question to every named party.