The question · editorial wording
Which employee-conduct, customer-communication, wayleave-record, complaint and document-integrity policies applied to the identified BH68 events during 2024–2026? Provide the policy titles, effective dates and relevant provisions, identifying the responsible National Grid legal entity. Which requirements applied to external solicitors, and through what instruction or contractual arrangement? If a document cannot be shared in full, provide the applicable provisions and explain the restriction.
Why this matters Standards that can be tested
A company’s public commitments should lead to identifiable standards against which particular conduct can be reviewed—not a general assurance that leaves the substance unchecked.
Current question directed to: Zoë Yujnovich · Chief Executive, National Grid plc · for referral to the responsible NGED South West executive
- Proposed recipients
- Zoë Yujnovich
- Date sent by this publication
- Not sent
- Sending of a new request by this publication
- Not recorded; this is the draft reporting register.
Prepared on 18 September 2026. This executive question has not been sent by The Unanswered Record; no receipt or response deadline is recorded. Earlier requests to staff and solicitors are identified separately. Zoë Yujnovich is approached for present executive oversight, not described as having authorised the earlier handling.
What the record answers
The March 2026 group Code of Ethics and NGED’s public customer-service and complaints pages provide a starting point. The historical policy versions, case-specific procedure and external-counsel requirements are not established by those pages. No executive answer to this new question has been sought.
The point still requiring clarification
Identify the actual standard, version and responsible entity before assessing compliance. Website terms of use are not a substitute for the rules governing staff and case handling.
Executive-review question prepared 18 September 2026 · not yet sent. No live “days unanswered” count is used.
Where this question comes from
Nick Shackson, National Grid and the BH68 plan → Read the originating article
Supporting source notes: S, published standards and scope · A, pp. 4–6 · G, pp. 1–5 · J, pp. 1–3.
Other parties mentioned
These connections provide context; they do not establish delivery of this question to every named party.
Keep the record complete
Answer this question.
Any party with a response, correction or relevant document can contact theunansweredrecord@gmail.com. Quote BH68-12 and identify the point and evidence you are addressing. Material replies will be considered and reflected fairly alongside the question.
Respond to BH68-12 ↗